Yes we offer free shipping within Canada and USA on orders over $49 CAD (or $49 USD) please review our shipping policy for more information.

Yes we ship worldwide from Calgary, Alberta, Canada

To modify or cancel an order after placement, please contact our Customer Service team immediately via info@mountessence.com . Please be aware that once orders have been processed, they may not be eligible for cancellation. For further details, visit our Shipping policy page.

We are sorry to hear that please contact us with photos of how your package arrived and we will be happy to assist you.

Absolutely, we greatly value your feedback regarding our product. Please find details about our satisfaction guarantee.

Our return policy permits returns within 14 days of purchase. For full details, please visit our Returns & Exchanges page.

Our products are formulated to accommodate a variety of skin types, including sensitive, oily, dry, and combination skin.

Determining your skin type involves observing its natural state. Generally, oily skin tends to be shiny and may have larger pores, dry skin may feel tight or have flaky areas, combination skin has areas of both dryness and oiliness, and normal skin is balanced and clear. Sensitive skin may react to certain substances.

The shelf life of our products is 6 months from the date of opening. Please store them in a cool, dry place and away from direct sunlight to ensure optimal quality.

Yes, our products are both vegan and cruelty-free. We are committed to ensuring no animals are harmed in the creation of our products.

No, our products are formulated without the use of parabens or sulfates, ensuring gentle care for your skin.

Our skincare products stand out due to their unique, high-quality, and ethically sourced ingredients. We prioritize creating formulations that are effective yet gentle on the skin, ensuring suitability for a range of skin types, all while adhering to strict cruelty-free and sustainability practices.

To perform a patch test, apply a small amount of the product to a discreet area of your skin, such as the inside of your wrist or behind your ear. Wait 24-48 hours to ensure no adverse reactions occur, such as redness, itching, or swelling, before applying it to larger areas.

You can provide feedback through the Contact Form available on our website. Your insights are invaluable and we eagerly anticipate learning more about your experiences with our products and services!