Shipping policy

Where We Ship

We currently ship within Canada only. We are not accepting orders shipping to the United States or internationally at this time.

Free Shipping

Free standard shipping on all orders of $49 CAD or more.

Standard Shipping

Orders under $49 CAD ship at a flat rate of $12 CAD anywhere in Canada. Please note that delivery to remote and northern addresses (Yukon, Northwest Territories, Nunavut) may take longer than the timeframes below.

Express Shipping

Express shipping via Canada Post Xpresspost is available at checkout. Rates are calculated based on your order weight and delivery address.

Processing Time

Orders are processed within 1–5 business days of purchase. We will notify you by email if there is any unexpected delay.

Delivery Timeframes

Standard shipping: 3–9 business days after your order ships. Express shipping: 1–2 business days after your order ships. Remote and northern addresses may take longer.

PO Boxes

We are unable to ship to PO Boxes at this time.

Tracking

A tracking number will be emailed to you once your order has shipped. Please allow up to 24 hours for tracking information to appear after you receive the notification.

Questions

Email us at info@mountessence.com or visit our contact page.