Refund policy

At Mount Essence, we stand behind every product we make. This policy is designed to be fair to you as a customer while reflecting the nature of cosmetic products.

Change of Mind Returns

If you change your mind after purchasing, we accept returns of unopened, unused products in their original packaging within 30 days of purchase. Return shipping is the customer’s responsibility. Once we receive and inspect the item, your refund will be processed to your original payment method within 3–5 business days. Please note your financial institution may take up to 14 additional days to post the refund to your account.

To initiate a return, email us at info@mountessence.com with your order number.

Opened Products

Due to Health Canada regulations, we are unable to accept returns on opened cosmetic products. If you tried a product and it didn’t work for you, we’d still like to hear from you — email us and we’ll do our best to find a solution.

Wrong Item Received

If we sent you the wrong product, email us at info@mountessence.com with your order number and a photo of what you received. We’ll send the correct item right away — no need to return the original.

Damaged or Defective Products

If your order arrived damaged or the product is defective, email us at info@mountessence.com with your order number and a photo showing the damage within 30 days of receiving your order. We’ll arrange a replacement or full refund at no cost to you.

Exchanges

We don’t process direct exchanges. If you’d like a different product, return the unopened item for a refund and place a new order.

Questions

Email us at info@mountessence.com or visit our contact page. We’re a small team and we respond promptly.